COVID-19 Insurance Resource Center


To keep you informed during this time of uncertainty, we’ve started putting together a quick list of resources. We’re receiving new information every day, so this list is likely to change and grow over the coming weeks. Please check back or contact your agent for any updates.

For Employers, Employees & Families

Information on small business loans, compiled by the University of Pittsburgh:

Info and application for small business loans via the SBA’s Paycheck Protection Program:

A quick Paycheck Protection Program FAQ from Grange Insurance:

Employee FFCRA Rights Notification Poster, required to be posted by covered employees effective April 1:

FAQs on the FFCRA:

Information regarding FFCRA and Paid Leave Tax Credits, put together by Stinson:

A message from UPMC Health Plan to small business clients impacted by COVID-19:

UPMC Life Solutions, a no-cost, confidential wellness and employee assistance program:

UPMC Health Plan COVID-19 FAQ:

Highmark Health Plan COVID-19 FAQ:

Supporting your children during COVID-19″ from UPMC Life Solutions:

Billing & Coverage Updates Per Insurer

Please note: We will try to update the following information as regularly as possible. This has been compiled to provide you with a quick overview of what most of our insurance carriers are doing, but due to the fast-evolving nature of the situation, not all information may before fully up-to-date.

If any of the below relates to you, or if you have any questions or concerns, the best thing to do is to call the customer service number on your billing statement.


Offering payment leniency. They also offer flexible payment options. All audits will be virtual audits. 


Will assist with payments within the policy period upon request. Will also consider reducing exposures and adding hired and non-owned if needed. 


Will extend the due date for 30 days on anyone affected by Covid-19. Extensions must be requested. Waiver of service fees and temporary suspension of cancellation for non-payment of premium. Also, effective March 23, force full pay billing has been suspended for policies that have had two or more late/cancel notices.


Willing to extend due dates 60 days, or until next due date. Call to get late fees waived. Policies will not go into cancel status. 

Eastern Alliance

Cancellations suspended for non-payment of premium from March 23 – April 17.


30 day hold on cancellations. No late fees or cancellations through April 17. Willing to consider adding hired and non-owned auto or adjusting exposures. 


Effective March 23, they’ll be suspending cancellations through May 1 due to non-payment of premium if directly affected by Covid-19. This is not a waiver of payments due, but an extension of the grace period. 

New online link will be sent to all commercial customers on April 4 and they will be required to reactivate their online accounts.

Farmers Fire

Effective 03/23, no further cancel notices will be sent for non-payment of premium through the end of April—just a reminder notice will be sent. Previously assessed late fees will not be waived. Premium payments are still due during this time frame. No official decision has been made on late or reinstatement fees but they will refund them on a case-by-case basis if requested by the agent or insured.

First Comp

If you are having a hard time making payment due to Covid 19, please call billing to discuss.


Cancellations suspended for non-payment of premium from March 18 through April 6. Grange Insurance remains fully operational and committed to providing policyholders the same great service they always offered. Suspension of cancellations extended until May 29. 


Will extend payment due dates 30 days without fees. You must call to get approval.


30 day due date extension. No new cancellation notices issued through April 15. 


Moratorium on cancellations for non-payment of premium issued on or after March 18. No new notices will be issued through June 1. 


Call to discuss payment options if you are directly affected by Covid-19. 


Suspending cancellation notices for non-payment for businesses affected by Covid 19. Invoices will still be sent, cancellations suppressed, and balance deferred until next installment. Suggests that payroll be adjusted on the policy, if applicable.

Liberty Mutual & Safeco

All surety employees are working from home. Bonds can be issued via eBonding.

New company-specific resource page: 


Suspending late and reinstatement fees. Billing notices will still show amount due. Lititz accepts e-signatures on all lines of coverage applications. 

Mutual Benefit

Will discuss payment options for those directly affected by Covid-19. 

Penn National

Grace periods have been extended an additional 30 days as of March 22. Late and reinstatement fees will be automatically waived during this period. Invoices will still reflect the original due dates. Call to arrange special payment plans if needed. Commercial Lines Auto ID cards are available online. 


Will waive the late fee for any customer not able to make their payment on time due to Covid 19. 


Will make accommodations for standard personal and commercial lines customers having trouble making their payments due to Covid-19. State-issued cancellation moratoriums will be honored. Flood policies are guided by FEMA, which so far has not issued any directives. 

State Auto

If employment or income has been impacted, please call or have your agent call State Auto’s Customer Service team.


Will work with customers on payments.


Has suspended all late fees and pending cancellations until April 15 due to non-payment directly resulting from Covid-19. This is not a waiver of premium, just an extension of due date. Considering adjusting the payroll on the policy, if applicable.